1. About PearlyAi
PearlyAi provides an AI-powered voice receptionist service for Canadian dental practices. The service answers inbound calls, captures patient intake information, supports appointment scheduling, and escalates dental emergencies to the practice team. PearlyAi is operated from Hamilton, Ontario, Canada.
2. Eligibility and Account
The service is available to licensed dental practices operating in Canada. By registering, you confirm that:
- You are authorized to enter into this agreement on behalf of your practice
- Your practice holds the required professional licences in your province
- You will provide accurate and complete information during registration
- You are responsible for all activity under your account
3. Free Pilot
PearlyAi offers a free 30-day pilot with no credit card required. During the pilot:
- You receive full access to the service at no charge
- At the end of 30 days, your service will pause unless you choose to continue on a paid plan
- PearlyAi may contact you to discuss your pilot results and next steps
- No obligation to continue — no penalty for cancelling
4. Paid Subscription
After the pilot, continued access requires a paid subscription. Pricing is provided in your custom quote. Unless otherwise agreed in writing:
- Subscriptions are billed monthly in Canadian dollars (CAD)
- Payments are due at the start of each billing period
- There are no long-term contracts — you may cancel at any time
- Cancellation takes effect at the end of the current billing period
- No refunds are issued for partial months
5. Use of the Service
You agree to use PearlyAi only for lawful purposes in connection with your dental practice. You must not:
- Use the service to mislead patients about their care or treatment
- Attempt to reverse-engineer, copy, or resell the PearlyAi platform
- Use the service in a way that violates PIPEDA or applicable provincial health privacy laws
- Allow unauthorized third parties to access your account credentials
PearlyAi is a scheduling and intake tool. It does not provide medical or dental advice. Your clinical team remains solely responsible for all clinical decisions and patient care.
6. Patient Data and Privacy
You acknowledge that:
- Patient information collected through PearlyAi is controlled by your practice, and PearlyAi acts as a data processor on your behalf
- You are responsible for obtaining any required patient consent for AI-assisted call handling in your province
- PearlyAi will store and process patient data in Canada in accordance with our Privacy Policy
- A Data Processing Agreement (DPA) is available upon request and forms part of this agreement
7. Availability and Uptime
PearlyAi targets high availability but does not guarantee uninterrupted service. We are not liable for service interruptions caused by:
- Scheduled maintenance (with advance notice where possible)
- Third-party telephony or infrastructure outages
- Force majeure events
In the event of a significant outage, we will communicate with affected clients and provide credits where appropriate at our discretion.
8. Intellectual Property
PearlyAi and all related technology, trademarks, and content are the property of PearlyAi. Nothing in these Terms grants you any ownership interest in our platform. You retain ownership of your practice data and patient information at all times.
9. Limitation of Liability
To the maximum extent permitted by Canadian law, PearlyAi's total liability to you for any claim arising from or related to the service is limited to the fees you paid in the three months preceding the claim.
PearlyAi is not liable for:
- Missed appointments or lost revenue caused by service interruptions
- Patient dissatisfaction arising from AI-handled calls
- Errors in intake information provided by patients
- Any indirect, incidental, or consequential damages
10. Indemnification
You agree to indemnify and hold harmless PearlyAi from any claims, losses, or damages arising from: your misuse of the service, your violation of these Terms, or any claim by a patient related to your practice's use of PearlyAi.
11. Termination
Either party may terminate the service at any time. PearlyAi may suspend or terminate your account immediately if you breach these Terms, fail to pay, or engage in conduct harmful to patients or to PearlyAi. Upon termination, your data will be retained for 30 days and then permanently deleted, unless you request an export.
12. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario.
13. Changes to These Terms
We may update these Terms from time to time. We will provide at least 14 days' notice by email before material changes take effect. Continued use of the service after notice constitutes acceptance.
14. Contact
Questions about these Terms? Reach us at:
- Email: hello@pearlyai.ca
- Location: Hamilton, Ontario, Canada